F.A.Q

Please see below our frequently asked questions - if you do not find what you're looking for, don't hesitate to contact us 

Who are you?

A grade Wizards of visual beauty, word riddlers, Masters of the Dark Arts, tomfoolery extraordinaire's and Raven Royalty. (Imagine how cool that looks on a resume!)
Riddle & Ravens is an independent bookish merchandise designer and literature lover! To find out more visit the About page!

Where are you based?

Riddle & Ravens is based in the UK, but is solely an online store and therefore  - we are based on either your computer, or your electronic device! ;) so the magic can happen from anywhere!

Do you ship worldwide?

We do - however please check this page by the royal mail (and click on your country if listed) to check if your country currently has any restrictions in place due the global pandemic. If so we regret it is out of our hands and we will not be able to ship to your country at this current time, however, please do keep checking back as this is an ever changing situation and we may be able to soon! 

What is the cost of shipping?

Shipping to the UK is currently free - but worldwide it is calculated at checkout and depends on the weight of the parcel. We are only able to offer standard shipping rates at this current time.

How long will my item take to arrive?

Due to the current delays caused by Covid-19, items within the UK you can expect around 5-7 working days, outside of the UK between 3-5 weeks depending on destination - as soon as this changes we will update here. Please be patient with us - as a new start up and due to the current worldwide pandemic, things may be slower than expected.

I have a problem with my order - help!

Please get in touch with us via the contact  page and allow up to 48 hours for a response - please reference your order in your message to make things run smoother!

Do you do custom designs?

It really depends what it is, but in short, yes!

When working with book subscription boxes, authors,companies or events - my designs will be custom/ exclusive / limited edition. If you are looking to work with me, please get in touch.
 

What is your returns policy?

In keeping with online return policy laws - you have the right to cancel your order at any time, and up to 14 days from receiving your goods to return the items. Please notify us of any disputes and we will do our best to resolve any issues.

Is my personal information safe with Riddle & Ravens?

Safe as life! 
I fully respect the privacy of my customers and visitors, and only use trusted applications and companies within my site. To view my privacy policy, please see below in the footer navigation bar.

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